Shipping & Returns

14 Day Refund for online purchase from date on receipt/ 7 Day Refund for an instore purchase from date on receipt / 30 Day Exchange Policy

  • Full-priced, non-sale, non-promotional footwear, and handbags can be fully refunded within the above terms of purchase with the original Kingsmead sales invoice.
  • Your first exchanges/refund is not applicable to delivery costs.
  • Merchandise must be returned in new condition with original packaging for the refund or exchange to be valid.
  • No exchanges/refunds on sale items, accessories, or shoe care products.
  • Full customer details are required for all refunds and exchanges.
  • No refunds for purchases made using a Kingsmead gift card. The value of the returned merchandise will be loaded onto another Kingsmead gift card.
  • To log a return, visit our customer support page: on purchases made using Payflex and MobiCred cannot be processed in-store. These refunds can only be processed through our online store.
  • Kingsmead Shoes reserves the right to modify, suspend, or terminate any part of the website or these Terms and Conditions without prior notice.
  • Kingsmead Shoes is not liable for any loss or damage arising from the use of the website or reliance on its content.
  • The use of the website and purchase of products shall be governed by the laws of South Africa.
  • In case of any dispute arising from these Terms and Conditions or website use, both parties agree to submit to the exclusive jurisdiction of the courts of South Africa.
  • For questions or concerns about these Terms and Conditions, contact us at [email protected].
  • Online coupons provided by Kingsmead have specific validity periods, and expired coupons will not be accepted.
  • Online coupons are non-transferable and can only be used by the intended recipient.
  • Each online coupon can be redeemed only once, unless otherwise stated.
  • Online coupons cannot be combined with other promotions, offers, or discounts unless stated otherwise.
  • The value of online coupons cannot be redeemed for cash or any other form of payment.
  • Online coupons can only be used for eligible merchandise as specified on the coupon or accompanying promotional materials.
  • No refunds or reimbursements will be provided for purchases made using an online coupon. All sales with an online coupon are final, and the customer is liable for the delivery fee.
  • If you have a return/collection for an online purchase using a coupon this will be subject to a courier fee.
  • Kingsmead reserves the right to modify, suspend, or terminate any online coupon at its discretion, without prior notice.
  • Applies only to goods purchased within 6 months with the original Kingsmead sales invoice as proof of purchase.
  • Defects will be assessed considering fair wear and tear and correct product usage.
  • Customers have the option for a refund, repair, or replacement as per CPA ACT guidelines.
  • Certain brands may require products to be sent for assessment, and feedback can take up to 15 working days.
  • Incorrect fitting is not considered as defective merchandise, and the customer is responsible for fitting at the time of purchase.
  • The warranty does not cover the lights on kids’ shoes after 30 days. However, if the lights cease to function within 30 days of purchase, customers may request an exchange.
  • Additionally, please be aware that embellishments, chains, jewels, and lights on products are not guaranteed, and it is imperative to handle and maintain them with care.

Items can be returned according to store Returns policy but if refunding or exchange is under the R1000 – the sim is to be returned unused/unopened?
If the exchange still results in the total being over R1000 then the sim card and voucher can still be kept.
If sim is used, only an exchange to the value will be allowed.

Exchanges only. No returns unless shoe is defective.
For a Take 2 Promo, both pairs need to be returned for an exchange to be processed.