Shipping & Returns

ONLINE

14 Day Refund for online purchase from date on receipt/ 30 Day Exchange Policy

  • Full-priced, non-sale, non-promotional footwear, and handbags can be fully refunded within the above terms of purchase with the original Kingsmead sales invoice.
  • Your first exchanges/refund is not applicable to delivery costs.
  • Merchandise must be returned in new condition with original packaging for the refund or exchange to be valid.
  • No exchanges/refunds on sale items, accessories, or shoe care products.
  • Full customer details are required for all refunds and exchanges.
  • No refunds for purchases made using a Kingsmead online gift card.
  • To log a return, visit our customer support page:
    https://kingsmeadshoes.co.za/customer-support/Refunds on purchases made using Payflex cannot be processed in-store. These refunds can only be processed through our online store.

INSTORE

 7 Day Refund for an instore purchase from date on receipt / 30 Day Exchange Policy

  • Full-priced, non-sale, non-promotional footwear, and handbags can be fully refunded within the above terms of purchase with the original Kingsmead sales invoice.
  • Your first exchanges/refund is not applicable to delivery costs.
  • Merchandise must be returned in new condition with original packaging for the refund or exchange to be valid.
  • No exchanges/refunds on sale items, accessories, or shoe care products.
  • Full customer details are required for all refunds and exchanges.
  • No refunds for purchases made using a Kingsmead gift card. The value of the returned merchandise will be loaded onto another Kingsmead gift card.
  • To log a return, visit our customer support page:
    https://kingsmeadshoes.co.za/customer-support/Refunds on purchases made using Payflex and Happy Pay cannot be processed in-store. These refunds can only be processed through our online store.
  • Kingsmead Shoes reserves the right to modify, suspend, or terminate any part of the website or these Terms and Conditions without prior notice.
  • Kingsmead Shoes is not liable for any loss or damage arising from the use of the website or reliance on its content.
  • The use of the website and purchase of products shall be governed by the laws of South Africa.
  • In case of any dispute arising from these Terms and Conditions or website use, both parties agree to submit to the exclusive jurisdiction of the courts of South Africa.
  • For questions or concerns about these Terms and Conditions, contact us at support@kingsmeadshoes.co.za.
  • Online coupons provided by Kingsmead have specific validity periods, and expired coupons will not be accepted.
  • Online coupons are non-transferable and can only be used by the intended recipient.
  • Each online coupon can be redeemed only once, unless otherwise stated.
  • Online coupons cannot be combined with other promotions, offers, or discounts unless stated otherwise.
  • The value of online coupons cannot be redeemed for cash or any other form of payment.
  • Online coupons can only be used for eligible merchandise as specified on the coupon or accompanying promotional materials.
  • No refunds or reimbursements will be provided for purchases made using an online coupon. All sales with an online coupon are final, and the customer is liable for the delivery fee.
  • If you have a return/collection for an online purchase using a coupon this will be subject to a courier fee.
  • Kingsmead reserves the right to modify, suspend, or terminate any online coupon at its discretion, without prior notice.
  • Online Gift Cards are not redeemable for cash.
  • These may only be used online, and cannot be exchanged for in-store gift cards or used for in-store purchases.
  • Applies only to goods purchased within 6 months with the original Kingsmead sales invoice as proof of purchase.
  • Defects will be assessed considering fair wear and tear and correct product usage.
  • Customers have the option for a refund, repair, or replacement as per CPA ACT guidelines.
  • Certain brands may require products to be sent for assessment, and feedback can take up to 15 working days.
  • Incorrect fitting is not considered as defective merchandise, and the customer is responsible for fitting at the time of purchase.
  • The warranty does not cover the lights on kids’ shoes after 30 days. However, if the lights cease to function within 30 days of purchase, customers may request an exchange.
  • Additionally, please be aware that embellishments, chains, jewels, and lights on products are not guaranteed, and it is imperative to handle and maintain them with care.