Our frequently asked questions

I'm Experiencing Technical Difficulties

Please send an email to [email protected]. We’ll guide you through the store and help where we can. Our customer support centre is open Monday – Friday : 09h00 – 16h00.

I No Longer Want to Receive the Newsletter

Please click on the unsubscribe link at the bottom of the last newsletter you received. You will be taken to a page where you can confirm that you wish to unsubscribe.

What About My Refund?

Within 10 business days of the returned item having been cleared by Kingsmead Shoes Head Office, the money will be refunded back to you via EFT.

I Want to Return an Item but I've Missed the 7-Day refund.

Please email your request to [email protected] and a customer support agent will deal with your query.

I've Been Sent the Wrong Item. What Now?

Please send an email to [email protected] and we’ll gladly exchange your item for the correct one.

I Would Like to Exchange an Item for the Same Item in a Different Size

Please send an email to [email protected]. We’ll process the exchange and try to help you to find the right size for you. If you simply want to swap sizes, you don’t have to wait for a credit. The exchange can be organised immediately: just send an email. Then you can explain what you need: an exchange (no further transactions on your credit card) or a return (you return the item and we reverse payment on your credit card).