Customer Support - Kingsmead Shoes

Top questions on Kingsmead

OUR MOST FREQUENTLY ASKED QUESTIONS

Please send an email to [email protected]. We’ll guide you through the store and help where we can. Our customer support centre is open Monday – Friday : 09h00 – 16h00.

I No Longer Want to Receive the Newsletter

Please click on the unsubscribe link at the bottom of the last newsletter you received. You will be taken to a page where you can confirm that you wish to unsubscribe.

I'd Like to Return an Item. How Do I Go About That?

Refer to RETURNS POLICY

What About My Refund?

Please email your request to [email protected] and a customer support agent will deal with your query.

I Want to Return an Item but I've Missed the 14-Day Cut-off Time

Please email your request to [email protected] and a customer support agent will deal with your query.

I've Been Sent the Wrong Item. What Now?

Please send an email to [email protected] and we’ll gladly exchange your item for the correct one.

I Would Like to Exchange an Item for the Same Item in a Different Size

Please email your request to [email protected] and a customer support agent will deal with your query.

Must I Pay the Return Courier?

Please Refer to our RETURNS POLICY